Return and Cancellation

30-Day Return Policy

Regardless of your statutory right of withdrawal, I offer you a 30-day return policy for many of my artworks.

You can request a return within 30 days of receiving your order if:

• the artwork is in its original condition
• it is unused, unframed, and unaltered
• all tags and packaging are included
• you include proof of purchase or payment

Please note: Custom-made artworks (e.g. commissioned pieces, signed originals with a personal dedication) and digital content are excluded from the return policy.

Problems with Your Order?
Please check your order immediately upon receipt.

If something is damaged or incorrect, please contact me right away – we will find a solution together.

Statutory Right of Withdrawal

As a private customer, you have the right to withdraw from your purchase of artworks in my online shop (e.g. prints or original paintings) within 14 days without providing a reason.

The cancellation period is 14 days from the day you (or a third party) received the goods following the conclusion of the contract.

How to Declare a Withdrawal:

Please send your withdrawal by email or post to:

Ea Bodin Art
Zum Schlehenbusch 1B
49076 Osnabrück
Germany
Email: contact@eabodin.com

You may also use the withdrawal form template provided below.

Refund & Return

If you withdraw from your purchase:

• I will refund you the product value of the returned items
• Shipping costs from the original order are not refunded
• The refund will be made within 14 days of receiving the returned goods
• The refund will be issued to your original payment method

I may withhold the refund until I have received the goods back or you provide proof that you have sent them.

Returns must be sent no later than 14 days after you declare your withdrawal.

You are responsible for the return shipping costs.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

 

• Custom-made artworks created specifically according to customer requests (e.g. commissioned paintings, signed works with dedication)
• For digital products (digital art or other downloads): by expressly agreeing to the immediate start of the download and confirming that you are aware of the loss of your right of withdrawal, your right of withdrawal expires.

Sample Withdrawal Form

To:
Ea Bodin Art
Zum Schlehenbusch 1B
49076 Osnabrück
Germany
Email: contact@eabodin.com

(You may use this form as a template if you wish to withdraw from the contract)

I hereby withdraw from the contract concluded by me for the purchase of the following artworks:

⸻

Ordered on: _______________
Received on: _______________

Customer name: __________________________
Address: _____________________________________________

Signature (only if submitted on paper): ____________
Date: _______________